Terms of Service

TERMS AND CONDITIONS

ProCounsel is an AI-based eDiscovery platform that enables its users to upload and analyze case discovery data using advanced AI models (collectively referred to as the “Services”), and is owned and operated by Counsel Artificial Intelligence Inc., a company incorporated in Delaware, bearing Registration Number 33-2798921 and having its registered office in Maryland (hereinafter referred to as the “ProCounsel”, “Company”, “we”, “us”, “our”, or “ourselves”).

These Terms and Conditions (“T&Cs” / “Terms and Conditions”) set out the complete terms applicable to Users and/or Visitors (collectively referred to as “you”, “your”, or “yourself”) of the Platform and govern their access to and use of the Services offered on the Platform. Please note that certain Services may require you to agree to additional terms and conditions specific to those Services. Unless expressly stated otherwise, such additional terms shall be deemed to be incorporated into these T&Cs by reference.

Understanding and accepting these T&Cs is essential, as your use of the Platform or Services in any manner signifies your full and unconditional acceptance of these terms.

These T&Cs, along with our Privacy Policy (collectively, the “Terms”), constitute a legally binding agreement between you and the Company, governing your use of the Company’s website (the “Platform”).

These Terms and Conditions shall become effective from the date they are published on the Platform (the “Effective Date”).

PLEASE READ THESE TERMS CAREFULLY BEFORE PROCEEDING TO USE THE PLATFORM. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE PLATFORM OR THE SERVICES PROVIDED BY THE PLATFORM.

The Company reserves the right to change or modify these Terms at any time, at its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Platform. By impliedly or expressly accepting these Terms, or through continuous use of the Services and/or the Platform, you accept and agree to be bound by any amendments, updates, and modifications to the Terms, as may be amended, updated, and modified from time to time.

This document constitutes an electronic record under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 2000, as amended from time to time, along with the Applicable Laws and statutory provisions governing electronic records. It has been generated by a computer system and, in accordance with the E-SIGN Act, does not require a physical or digital signature for validity.

The T&Cs governing your use of the Platform as well as availing our Services are set forth below:

Unless repugnant to the context, the terms used in these T&Cs have the following meaning:

1.1. “Account” means the account created by a User on the Platform at the time of registration.

1.2. “Affiliate” in relation to the Company, shall mean and include any entity that directly or indirectly Controls, is Controlled by, or is under common Control with the Company, but only for so long as the control exists. The term “Control” for the purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests.

1.3. “Applicable Laws” shall mean and include any and all applicable laws, statutes, ordinances, rules, regulations, directives, edicts, judgments, notifications, orders, decrees, bye-laws, permits, licenses, approvals, consents, authorizations, governmental directives, guidelines, requirements, or other governmental restrictions, or any similar form of decision, determination, policy, or interpretation having the force of law, issued by any federal, state, or local authority having jurisdiction over the matter in question, whether in effect as of the Effective Date or thereafter. This includes, without limitation, laws relating to data privacy and protection, cybersecurity, artificial intelligence, intellectual property, and electronic communications.

1.4. “Force Majeure Event” includes any act, event, happening, non-happening, omission or accident beyond the reasonable control of the Company and includes, without limitation, any natural disasters (earthquakes, floods, storm), adverse weather or climatic conditions, fire, explosion, accidents, epidemics, pandemics, quarantine restrictions, lockdowns, strikes, lock-outs, or other industrial action; invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or any other act of public enmity, block of passage, revolution, riots, civil commotion, hostility, sabotage, political upheaval; any business compulsion or shutdown/breakdown of the Platform, site maintenance, break-down of machinery/device/ equipment/tool, impossibility of the use of public or private telecommunications networks or internet services, infrastructure failure, network failure or internet or network non-availability, disruption of normal working conditions; any acts, decrees, legislation, regulations, or restrictions of any government, as may be applicable; or any other causes or conditions beyond the control of the Company, whether directly due to or in consequence of the aforesaid causes and the existence of such causes or consequences.

1.5. “Services” shall mean the features, functionalities, tools, and resources made available through the Platform, whether free or paid. This includes, but is not limited to, data upload and processing capabilities, document summarization, image captioning, audio transcription, chatbot assistance, document classification, and data extraction, responsiveness marking, and any other current or future functionalities offered by the Company through the Platform. Services also include customer support, integration capabilities with third-party cloud storage providers, and any value-added features provided during trials or subscriptions.

1.6. “Subscription Fee” means the fixed fee payable by the User to access the Platform for a specified subscription term of one (1) year. This fee enables continued use of the Platform’s core features and functionalities during the active subscription period. The Subscription Fee is non-refundable once paid, except as expressly provided in these Terms, and is separate from any volume-based Usage Charges.

1.7. “Usage Charge(s)” means the variable, data-based fee payable by the User, calculated in accordance with the actual volume of data uploaded to the Platform. Usage Charges are determined on a per-gigabyte (GB) basis at the rate specified by the Company on the Platform or otherwise communicated to the User in writing. Such charges shall be invoiced on a monthly basis, or at such intervals as may be prescribed by the Company from time to time. Usage Charges are non-refundable and apply independently of the Subscription Fee.

1.8. “Visitor” means any individual who is not a User, and is solely visiting the Platform or opening the Platform in its browser and closing it, without availing any Services.

2.1. The Visitor and/or User is deemed to have read, understood and accepted the T&Cs, in its entirety, as well as the Privacy Policy available on the Platform if the Visitor and/or User:

THE VISITOR AND/OR USER ACKNOWLEDGES THAT BY ACCESSING AND USING THE PLATFORM, THE VISITOR AND/OR USER AGREES TO BE BOUND BY THE T&CS CONTAINED HEREIN. IN THE EVENT, THE VISITOR AND/OR USER DOES NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS CONTAINED HEREIN, IT SHALL NOT ACCESS THE PLATFORM OR AVAIL OF THE SERVICES.

2.2. The T&Cs help define and establish a relationship between the Company and the Visitor and/or User whereby the Visitor and/or User shall act in the capacity of a service recipient.

2.3. The terms and conditions contained herein expressly supersede all prior agreements or arrangements between the Company and the Visitor and/or User for the provision of Services.

2.4. The Visitor and/or User understands that the access to the Platform and the offer of Services is conditional upon the Visitor’s and/or User’s irrevocable consent and acceptance of all the terms, conditions, and obligations contained in these T&Cs (as may be amended from time to time). For utilizing the Services, the Visitor and/or User agrees to enter into or execute any document, agreement, or terms and conditions which are required by the Company and agrees to abide by such document or agreement or terms and conditions while utilizing the Services on the Platform.

2.5. By accessing the Platform, the Visitor and/or User hereby agrees to receive communication from the Company, regarding registration on the Platform or Platform Services, including but not limited to, any promotional, marketing, transactional messages, through email and/or SMS and/or any other electronic medium.

2.6. The Visitor and/or User represents that it is lawfully, without any disability or restriction, able to enter into contracts, as per the Applicable Laws.

2.7. The User acknowledges and agrees that it is solely responsible for its data uploaded and processed on the Platform as well as the consequences of uploading or processing its data onto or through the Platform.

2.8. The User acknowledges, represents, and warrants that with respect to any data uploaded to, posted on, or processed through the Platform that:

2.9. The User agrees and acknowledges that it is solely responsible to the Company for any breach of its obligations, representations, and warranties under these T&Cs and for the consequences of any such breach, including any loss or damage which the Company may incur, whether directly or incidentally, due to any such breach.

3.1. You must be at least 18 years of age, or the age of majority as prescribed under the applicable federal or local laws in your jurisdiction of residence, in order to access, register, and use the Platform. By accessing, registering, and using the Platform, you warrant that you are 18 years of age or the age of majority as prescribed under the applicable federal or local laws in your jurisdiction of residence, and are competent to contract as per the Applicable Laws, and hence you have the right, authority and capacity to use the Platform, and you therefore agree to abide by these T&Cs.

3.2. You acknowledge that the Company does not have the responsibility to ensure that you conform to the aforesaid eligibility criteria. It shall be your sole responsibility to ensure that you meet the required eligibility. The Company will not be responsible for any consequences that may arise due to misuse of the Platform, by any person including a minor, registering, and using the Platform. Through your use of the Platform and its features, you warrant that the data provided by you, including without limitation your name, date of birth, and age is accurate and complete.

3.3. Notwithstanding the above, we reserve the right to suspend your Account and/or refuse to provide you with access to the Platform if it is discovered that you are below the required age or incompetent to contract.

At ProCounsel, we empower legal professionals with a comprehensive E-Discovery platform built to simplify, accelerate, and strengthen case workflows. Our AI-powered tools process diverse file types—text, audio, image, and video—to deliver critical insights at scale.

Active Features:

Upcoming Features:

We are committed to delivering a seamless, high-accuracy eDiscovery experience tailored to the needs of legal professionals. Whether you're reviewing documents, analyzing evidence, or extracting critical data, our platform ensures speed, precision, and convenience—every step of the way. With all tools accessible at your fingertips, you can efficiently manage discovery tasks on your schedule, subject to file availability and processing timelines.

5.1. Registration on the Platform: In order to access and use our Services, you must first proceed to create your Account. For creation of the Account, you will be prompted to provide your email address or mobile number, which will serve as your username or a separate username may be created or assigned by the Company. An OTP (One-Time Password) will be generated and sent to your email address or mobile number for verification. Once verified, you will be required to provide one-time basic identification information, including your full name, email address, age bracket, and gender (if required).

5.2. Conditions for Account Creation and Use

5.2.1. The User hereby agrees to provide accurate and complete information for the purpose of registration on the Platform. The Company shall not be responsible for verifying the accuracy and completeness of any such information. The User agrees and acknowledges that the onus of ensuring the completeness and accuracy of such information shall, at all times, lie with the User.

5.2.2. The Company reserves the right to reject the request for creation of the Account, at its sole discretion, if the data or information submitted appears to be incomplete, incorrect, or inaccurate.

5.2.3. The User agrees, undertakes, and declares that it has made its assessment of the Platform and has determined that it is fit for its purposes. The User will be using the Platform at its own risk, irrespective of the capacity in which it uses the Platform and it is expressly clarified that the Company shall owe no fiduciary or other duty or obligation to the User other than as expressly agreed in writing by the Company under these Terms and Conditions.

5.2.4. The User agrees and acknowledges that any transactions entered into through the Platform shall be at the sole discretion of the User, and that the Company shall not be liable for the same.

5.2.5. Upon creation of the Account, the Company grants the User a non-exclusive, limited privilege to access the Platform, subject to compliance with the T&Cs. The Account created by you for use of the Platform shall be non-transferable and its use is restricted only to you, and no other person.

5.2.6. You are solely responsible for your Account and any data therein, and must ensure that your mobile device or other electronic device, used for receiving OTPs, is secure at all times. You shall not share, sell, transfer, or otherwise provide access to your Account to any other person without your authorization. You undertake that upon becoming aware of any unauthorized access to your Account, you shall promptly notify the Company of such unauthorized use or access at support@procounsel.ai. You agree and acknowledge that you will be solely responsible for any failure to notify the Company regarding any such unauthorized use of your Account, as well as for any losses/damages resulting from such unauthorized use, and that the Company shall bear no responsibility or liability, whatsoever, for the same.

5.2.7. To maintain control over the Account and to prevent anyone from accessing the Account, the Account owner should maintain control over the devices that are used to access the Service and not reveal the OTP or details of the payment method associated with the Account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your Account. We can terminate your Account or place your Account on hold in order to protect you and/or the Company from identity theft or other fraudulent activity. You agree that the person who created the Account on our Platform and whose Payment Method is charged is responsible for any activity that occurs through the Account.

5.2.8. Under the “Settings” section of the Platform, and specifically within the “Account” sub-tab, the User shall have access to view and manage their personal profile information, which includes the following fields:

5.2.9. The User may request to edit any of the above information (except the Username) by submitting a valid reason and, where applicable, documentary proof in support of such changes. The Company reserves the right to approve or reject such requests at its sole discretion in order to maintain the accuracy, authenticity, and security of User records on the Platform.

5.2.10. Unauthorized or false submissions may lead to immediate suspension or termination of the User Account without prior notice and without prejudice to any legal remedies available to the Company.

5.2.11. The User acknowledges that its use of the Platform and access to various Services available through the Platform does not imply, suggest, or constitute any sponsorship, recommendation, legal advice, or endorsement by ProCounsel of any third-party product, data source, content provider, or professional service. ProCounsel does not make any warranties or representations regarding the accuracy, reliability, quality, or authenticity of any third-party content, tools, datasets, or outputs generated through or integrated with the Platform, unless expressly provided by ProCounsel. The User agrees that ProCounsel functions solely as a technology provider facilitating access to AI-powered tools for legal discovery, analysis, and review. Where third-party inputs, files, or resources are provided by the User, the responsibility for their accuracy, quality, and legal compliance rests entirely with such User.

5.2.12. The use of the Platform is only for the purposes permitted by:

6.1. Trial Period

6.1.1. ProCounsel offers a one-time, no-cost Trial Period of one (1) month to new users for the limited purpose of evaluating the functionality and features of the Platform. The Trial Period is provided solely at the discretion of ProCounsel and may be modified, restricted, or withdrawn at any time without prior notice.

6.1.2. During the Trial Period, users are permitted to upload and process up to ten (10) gigabytes (GB) of data. Access to certain advanced features or tools may be restricted or unavailable during this period.

6.1.3. Users who exceed the 10 GB upload cap may experience reduced functionality or suspension of access. ProCounsel reserves the right to monitor usage during the Trial Period to detect any abuse, overuse, or activity inconsistent with fair evaluation. In such cases, ProCounsel may, at its sole discretion, limit or terminate trial access.

6.1.4. Users who wish to retain access to the Platform after the Trial Period must obtain a paid subscription for the Platform Services. The commercial model involves payment of a Subscription Fee, which enables continued access to the Platform’s core features and functionalities during the subscription period. In addition to the Subscription Fee, Usage Charges will apply based on the actual volume of data uploaded by the User, calculated on a per-gigabyte (GB) basis at the rate specified by the Company on the Platform or as otherwise communicated to the User in writing.

6.1.5. If the User converts to a subscription plan, all data uploaded during the Trial Period shall be retained and integrated into the User’s Account.

6.1.6. If the User does not subscribe, all Trial data will be permanently deleted within thirty (30) calendar days from the Trial’s expiration. ProCounsel assumes no responsibility for the recovery of such data once deleted.

6.1.7. The Trial Period is provided “as-is” without warranties of any kind, express or implied. ProCounsel disclaims all liability arising from the use of the Platform during the Trial Period, including without limitation for any data loss, misinterpretation, or technical malfunction.

6.1.8. ProCounsel may change, limit, suspend, or terminate the Trial Period or any user’s access to the Trial without any liability, particularly in the event of suspected abuse, breach of these Terms, or to protect the integrity of its systems and services.

6.2. Subscription Plan

6.2.1. Following the Trial Period, continued access to the Platform shall be subject to the User entering into a paid subscription under these Terms and Conditions. The subscription model is annual, and access to the Platform’s full suite of features is contingent upon payment of the applicable Subscription Fee and Usage Charges as under Section 7.

6.2.2. The Subscription Model: Subscription access to the Platform is governed by a combination of a fixed Subscription Fee and variable Usage Charges. Usage Charges are usage-based and calculated on the total volume of data uploaded by the User, on a per-gigabyte (GB) basis, at the rate specified by the Company on the Platform or as otherwise communicated to the User in writing. ProCounsel reserves the right to revise its pricing structure, including Subscription Fees and Usage Charges, for future subscriptions or renewals. Any such revisions shall be communicated to the User with reasonable notice and will not affect ongoing subscriptions already in effect.

6.2.3. Renewal and Termination:

6.2.4. Data Privacy Assurance: ProCounsel guarantees that User data will never be used for training, fine-tuning, or improving any proprietary or third-party large language models (LLMs). All data uploaded by the User remains strictly confidential and is used solely for the purpose of delivering the Services under these Terms. User data is encrypted both at rest and in transit, and is processed exclusively within ProCounsel’s secure infrastructure. At no point is such data shared with, or exposed to, external model providers or third-party APIs.

6.2.5. User Responsibility for Compliance: User is solely responsible for ensuring that their use of the Platform, including any uploaded data, complies with all Applicable Laws and regulations, including but not limited to data privacy, confidentiality, and IP rights.

6.2.6. Misuse and Termination Rights: ProCounsel reserves the right to suspend or terminate access to the Platform in cases of misuse, suspected fraud, breach of contractual terms, or activities that may compromise system security, other users’ rights, or the integrity of ProCounsel’s Services.

6.2.7. While ProCounsel strives for continuous uptime and service availability, temporary interruptions may occur for maintenance, updates, or unforeseen issues. ProCounsel shall not be held liable for service interruptions that are reasonable in scope or duration.

6.2.8. ProCounsel reserves the right to enhance, modify, or discontinue specific features or tools at its discretion. Notice will be provided where possible, but such changes shall not entitle users to refunds or cancellation rights unless explicitly stated.

7.1. Free Trial Period: The Trial Period is offered to Users on a no-cost basis, and no payment is required for accessing the Platform during this period, subject to the data volume limit and other terms specified under Section 6.1. However, all features and functionalities accessible during the Trial Period are made available solely at the discretion of the Company. The Company may limit, modify, or revoke access to specific tools, modules, or services at any time during the Trial Period without prior notice. Any additional or premium features requested by the User that are not included in the standard trial offering may be provided only upon written approval from the Company and may attract separate charges, as determined by the Company in its sole discretion. The Trial Period does not confer any right to continued or unrestricted access beyond what is expressly permitted by the Company.

7.2. Subscription Fee:

7.2.1. To activate and maintain access to the Platform, the User shall pay a one-time, non-recurring Subscription Fee at the start of the subscription period. This enables access to all active features on the Platform for a duration of twelve (12) months from the date of activation / commencement of the subscription period.

7.2.2. The Subscription Fee is separate from and non-adjustable against per-GB Usage Charges, which are billed based on actual data uploaded throughout the subscription period.

7.3. Usage-Based Charges:

7.3.1. Users shall incur Usage Charges in addition to the Subscription Fee, calculated on the basis of the actual volume of data uploaded to the Platform. Usage Charges are determined on a per-gigabyte (GB) basis at the rate specified by the Company on the Platform or otherwise communicated to the User in writing. These charges apply independently of the Subscription Fee and are invoiced monthly or at such intervals as may be prescribed by the Company from time to time.

7.3.2. The volume of data uploaded shall be measured by aggregating the total size of all files submitted and processed by the User within the relevant billing period, including but not limited to documents, scanned and standard PDFs, audio files, image files, video files, emails, and other supported formats. ProCounsel reserves the right to revise the Usage Charge rate and/or any associated terms with reasonable notice, with such revisions applying prospectively and not affecting any existing obligations or previously accrued charges.

7.4. Lock-In and Refund Terms

7.4.1. The subscription is subject to a minimum lock-in period of six (6) months from the date of activation / commencement of the subscription period. If the User chooses to cancel or terminate the subscription within this period, the Subscription Fee shall be non-refundable, and the User shall not be entitled to claim any part thereof.

7.4.2. If the User cancels or terminates the subscription after completion of the 6-month lock-in period, the unused portion of the Subscription Fee will be refunded on a pro-rata basis, calculated on the number of full unused months remaining in the subscription year. Refunds, if any, will be processed within sixty (60) days of receipt of a valid cancellation request.

7.4.3. No refund shall be applicable if the termination is due to the User’s breach of these Terms, including but not limited to payment defaults, unauthorized access, or misuse of the Platform.

7.5. Payment Terms

7.5.1. The User shall pay the one-time, Subscription Fee in advance, prior to the commencement of the subscription term, through the Company’s designated payment gateways. Accepted payment methods include, but are not limited to, credit cards, debit cards, Unified Payments Interface (UPI), net banking, and other third-party payment processors (collectively, “Payment Processors”).

7.5.2. Usage Charges shall be invoiced on a monthly basis, or at such other intervals as may be prescribed by the Company from time to time. All Usage Charge invoices shall be payable within fifteen (15) days from the date of invoice issuance, or as otherwise specified in the invoice. ProCounsel reserves the right to suspend or restrict access to the Platform in the event of delayed or non-payment of any invoice, without prejudice to any other rights or remedies available under law or these Terms.

7.5.3. All prices and fees displayed on the Platform or otherwise communicated to the User are exclusive of applicable taxes. Such taxes shall be added to the invoice and payable by the User in accordance with Applicable Laws.

7.5.4. The User is solely responsible for ensuring the accuracy and completeness of its payment information and for timely remittance of all amounts due. The Company shall not be liable for any delays or disruptions in Service caused by inaccurate payment details, failed transactions, or errors attributable to the User or any Payment Processor.

7.5.5. The Company reserves the right to revise pricing, payment intervals, or accepted payment methods at any time, with reasonable prior notice. Such changes shall apply prospectively and shall not affect fees already paid under active subscriptions, unless otherwise agreed.

7.5.6. Without limiting other rights or remedies, any overdue payments shall accrue interest at the rate of 18% per annum (or the maximum rate permitted under Applicable Law, whichever is lower), calculated from the due date until the date of full and final payment.

7.6. Suspension and Termination for Non-Payment

7.6.1. The Company reserves the right to suspend, restrict, or terminate access to any or all features of the Platform in the event of:

In the event of such suspension, ProCounsel shall not be liable for any data loss, Service interruption, or downstream impact arising from such suspension or termination.

7.7. Third-Party Charges and Disclaimer

7.7.1. The Company shall not be liable for any additional charges imposed by Payment Processors, credit card companies, or financial institutions, including but not limited to currency conversion fees, international transaction charges, or service charges.

7.7.2. The User agrees to comply with the terms and policies of third-party Payment Processors and bears full responsibility for payment-related disputes or errors on their end.

7.8. Finality of Refunds

7.8.1. All refunds (if applicable) shall be subject to ProCounsel’s internal validation of usage history, lock-in period compliance, and applicable pro-rated balance.

7.8.2. The Company’s determination regarding refund eligibility shall be final and binding, unless otherwise mandated by Applicable Law or agreed separately mutually between the Company and the User.

8.1. General Policy

Users subscribing to any paid plan on the ProCounsel Platform may request cancellation of their subscription by initiating a cancellation request through the Company’s customer support service or using the dedicated subscription cancellation feature available on the Platform. The User shall remain liable to pay the applicable Usage Charges accrued up to and including the effective date of cancellation. The Company shall issue a final invoice reflecting such charges, which shall be payable by the User upon receipt and in accordance with the payment terms outlined under Section 7.5.

8.2. Cancellation during Lock-In Period

8.2.1. All cancellations during the Lock-In Period and any applicable refunds related to the Subscription Fee shall be governed exclusively by the provisions set forth in Section 7.4 above. Notably, no refunds will be issued if the subscription is terminated within the mandatory six (6) month Lock-in Period.

8.3. Data Access Post-Cancellation

8.3.1. Upon cancellation, the User will lose access to all Platform features, tools, and stored data at the end of the subscription term unless otherwise agreed in writing.

8.3.2. The Company will retain all uploaded and processed data for a period of thirty (30) days following the subscription end date, during which time the User may request data export. After this period, all data will be permanently deleted, and no recovery will be possible.

8.4. Cancellation by the Company

The Company reserves the right to suspend or cancel/terminate a User’s subscription with immediate effect and without refund in the event of:

8.5. Reactivation

Users wishing to reactivate their subscription after cancellation may be required to opt new subscription, including payment of a new Subscription Fee and acceptance of the then-current Terms and pricing.

PROCOUNSEL IS A SECURE, AI-POWERED E-DISCOVERY PLATFORM THAT ALLOWS USERS TO UPLOAD, ORGANIZE, ANALYZE, AND RETRIEVE CASE-RELATED DATA USING ARTIFICIAL INTELLIGENCE MODELS. BY USING THE PLATFORM, THE USER ACKNOWLEDGES AND AGREES TO THE AUTOMATED AND ALGORITHMIC PROCESSING OF THEIR CONTENT FOR SERVICES PURPOSE, IN ACCORDANCE WITH THESE TERMS.

9.1. Users may upload supported file types directly from local storage or by integrating third-party cloud storage services such as Google Drive or Microsoft OneDrive. Supported formats include, but are not limited to, images, audio files, PDFs (scanned and standard), text documents, video files, and email archives.

9.2. All uploaded data is encrypted at rest and in transit using AWS infrastructure. While the Company implements commercially reasonable technical and organizational measures to ensure data security, no method of storage or transmission is completely secure. The User acknowledges and agrees that the Company shall not be liable for any unauthorized access, data breach, or loss, except where caused solely by the Company’s gross negligence or willful misconduct.

9.3. Upon upload, ProCounsel automatically performs data extraction, content parsing, and other preprocessing tasks necessary to enable AI operations. The data is then processed through large language models ("LLMs") deployed on GPU-based environments of third party service providers.

9.4. All AI processing is conducted within controlled environments managed by the Company or its infrastructure partners. No user data is sent to or processed by external APIs, unless explicitly authorized by the User in writing.

9.5. The LLMs used may include proprietary or enhanced open-source models selected at the sole discretion of the Company. The Company does not guarantee the accuracy, completeness, or legal adequacy of any AI-generated output. All results are informational in nature and must not be construed as legal advice.

9.6. Certain AI-processed documents are converted into vector embeddings and stored in isolated environments using vespa or a similar high-performance vector database. These embeddings power the Platform’s chatbot, summarization, and semantic search capabilities.

9.7. Embeddings and AI outputs are available only to the originating User. They are not used to train Company models or shared across other Users. The Company reserves the right to log anonymized operational metadata (excluding file contents) for performance, diagnostic, and auditing purposes.

9.8. The User agrees that outputs generated by AI functions are speculative and may include inaccuracies. The Company disclaims all liability related to decisions or actions taken based on AI responses and encourages professional discretion in all use cases.

9.9. All infrastructure used by the Company is operated in accordance with recognized industry standards for security and compliance. The Company maintains documented internal policies addressing access controls, incident response protocols, and operational oversight. The Company also undergoes independent audits to assess the effectiveness of its internal controls and data protection practices.

9.10. The Company takes commercially reasonable steps to ensure that all third-party processors engaged in delivering AI or hosting services meet industry-standard data protection and confidentiality obligations.

9.11. While the Company implements strict controls, the User understands that they retain sole responsibility for ensuring that any uploaded data complies with Applicable Laws, confidentiality obligations, and court-ordered restrictions, including those related to User privilege and personal information.

9.12. The Company affirms that it does not use User data, whether raw, processed, or embedded, for the training, fine-tuning, or optimization of any AI models. All User data is kept isolated and is never repurposed beyond its original processing scope.

9.13. The Platform is provided on an "as-is" basis. The Company expressly disclaims any warranty, express or implied, including but not limited to warranties of accuracy, fitness for a particular purpose, non-infringement, or that the Platform’s operation will be uninterrupted or error-free.

9.14. The Company shall not be liable for any loss of profits, business interruption, legal or evidentiary missteps, or indirect, consequential, incidental, or punitive damages resulting from the use of AI-generated outputs or data processing functions.

9.15. The Company reserves the right to modify or enhance the underlying models and processing capabilities without prior notice, provided such changes do not compromise existing security or data privacy standards.

9.16. The Company may suspend or restrict access to AI features in case of misuse, excessive volume, legal request, or any activity deemed harmful to platform operations, at its sole discretion.

10.1. The Visitor/User hereby undertake to not access or use the Platform for any purpose other than that for which the Platform is made available. The Platform shall not be used in connection with any commercial purposes, except in the manner approved by us. Further, the Visitor/User agree not to:

11.1. All content, information, data, software, designs, graphics, text, images, user interfaces, and other materials published, uploaded, or displayed on the Platform by ProCounsel (“Company Content”) are the exclusive property of ProCounsel. This includes, but is not limited to, all AI models, source codes, platform designs, and documentation. Users acknowledge and agree that they shall not copy, reproduce, modify, distribute, display, or otherwise exploit any Company Content without the Company’s prior written consent.

11.2. The Platform may display third-party content, including but not limited to logos, trademarks, or brand names of Users or affiliated entities. All such third-party intellectual property remains the sole property of their respective owners. ProCounsel’s use of such marks is solely to identify Users or entities and does not imply any transfer or license of ownership. Users agree not to use or reproduce such third-party intellectual property without prior authorization from the respective owner.

11.3. All rights, titles, and interests in the Platform, including but not limited to software, data processing algorithms, AI models, trade secrets, trademarks, and copyrighted materials, are protected under applicable intellectual property laws and remain the sole property of ProCounsel. Unauthorized use, reproduction, or distribution of any part of the Platform or its content may result in legal action.

11.4. Users shall not upload, post, distribute, or otherwise make available any content on the Platform that infringes upon ProCounsel’s intellectual property rights or the rights of any third party. Any unauthorized use or infringement gives ProCounsel the right to take legal or equitable action, including seeking injunctive relief, damages, or other remedies.

11.5. Users acknowledge that any breach of this Section or these Terms may cause irreparable harm to ProCounsel, for which monetary damages may be insufficient. Consequently, ProCounsel reserves the right to seek injunctive or equitable relief, in addition to all other available legal remedies, to enforce its intellectual property rights.

12.1. You represent and warrant to us that:

12.2. By registering on the Platform, you represent and warrant that:

13.1. You acknowledge and agree that all information, data, materials, and documentation made available by ProCounsel through the Platform, whether in written, electronic, visual, or any other form, including, but not limited to, platform architecture, source code, AI models, system design, software, technical specifications, business processes, pricing, trade secrets, and other proprietary information of ProCounsel or its affiliates (collectively, “Confidential Information”), are confidential and proprietary to ProCounsel.

13.2. You agree to maintain the confidentiality of all such Confidential Information and to exercise at least the same degree of care in protecting this information as it would with its own confidential information, but in no event less than reasonable care. You shall not disclose, publish, or disseminate any Confidential Information without prior written consent from ProCounsel, except as permitted herein.

13.3. Confidential Information may only be disclosed to the extent required by Applicable Law, regulation, or valid court order. In such cases, You shall promptly notify ProCounsel of such disclosure requirement, allowing ProCounsel a reasonable opportunity to seek protective or limiting orders before disclosure.

13.4. You agree to:

13.5. Despite ProCounsel’s implementation of robust security safeguards, the User shall also be responsible for ensuring the confidentiality, security, and integrity of any data, documents, or files uploaded to the Platform. The User agrees to implement and maintain appropriate technical and organizational measures to prevent unauthorized access, disclosure, or misuse of such uploads, both prior to and during their transmission to the Platform.

14.1. Your acceptance of these Terms shall also include your acceptance of any news, updates, offer/campaign-related SMS, to the contact number and/or email address provided by you. By accessing, registering on the Platform, and thereby verifying your contact number and email address for the same, you explicitly consent to receiving such communications from us or any of our authorized personnel/representatives through phone call, SMS, mobile push notifications, e-mail, or any other digital or electronic media. These communications may include information regarding new features or services, any promotional campaigns and/or offers.

14.2. You may, at any time, exercise your right to unsubscribe/opt-out of receiving any marketing/promotional communications, newsletters, SMSs, e-mails or any other such notifications from us at any time by referring to and following the instructions contained in such communications.

14.3. You agree to cooperate with the Company, as and when we reach out to you through phone call, SMS, e-mail or any other medium of communication, for the following purposes:

15.1. ProCounsel, including its affiliates, employees, agents, and representatives, makes no warranties, express or implied, regarding the Platform, its content, or the Services provided. ProCounsel expressly disclaims any warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement. The Company shall not be liable for any direct or indirect losses, damages, or liabilities arising from the User’s use of the Platform, reliance on its information, or actions taken based on suggestions or outputs generated by the Platform.

15.2. To the maximum extent permitted by law, ProCounsel, its affiliates, employees, agents, and associates shall not be liable under any legal theory, whether in contract, tort (including negligence), strict liability, or otherwise, for:

15.3. ProCounsel shall not be liable for:

15.4. ProCounsel shall not be responsible for any indirect, incidental, or consequential damages, including loss of income, business, profits, data, or damage to reputation, whether foreseeable or unforeseeable.

15.5. While ProCounsel endeavors to maintain secure and reliable data storage and processing, the User acknowledges and agrees that the risk of data loss, corruption, or unauthorized access remains with the User. ProCounsel does not guarantee uninterrupted or error-free operation and shall not be liable for any loss, alteration, or failure to store or transmit User data.

15.6. The User assumes full responsibility and risk for all data uploaded, transmitted, or stored on the Platform and for all decisions or actions taken based on the use of the Platform and Services.

15.7. Notwithstanding anything contained under the Terms, the total cumulative liability of the Company, arising from or related to the Terms, shall not exceed the amount paid by the User for Platform Services in the two (2) months preceding the event giving rise to such liability.

16.1. The T&Cs are binding on the User/Visitor, its successors and permitted assigns. It may not transfer, assign, charge or otherwise dispose of any of its rights, benefits, liabilities, or obligations hereunder without the prior written consent of the Company.

16.2. However, Company may transfer, assign, sub-contract or otherwise dispose of any of its rights, benefits, liabilities, or obligations under the T&Cs, at any time, or may involve or appoint any third party to satisfy its obligations, without any necessity to notify the User.

17.1. All facilities used to store data and process the transaction will adhere to reasonable security standards, which will be at par with the security standards adopted by the Company for processing and storing its own information of a similar nature. The Company has implemented industry-standard systems and procedures to ensure the security and confidentiality of a transaction and its related data, protect the User/Visitor against anticipated threats or breaches to the security or integrity of a transaction and its related data, and protect the User/Visitor against unauthorized access to its data.

17.2. The User/Visitor further acknowledges and agrees that it has granted Company the permission as well as the non-exclusive right to store and transfer its data, as part of the Services.

17.3. The Company reserves the right to perform statistical analysis of the activity on Platform in order to measure interests in the various sections of the Platform for the purpose of service development. Any non-personal information such as internet domain, host names, IP addresses, clickstream patterns, and the dates and times on which Platform is accessed may be recorded for the purpose of analysis. The analytical data collected is for internal use only.

The User/Visitor acknowledges and agrees that the Company has the right to revise, modify, amend, or discontinue any of the T&Cs from time to time, including, without limitation, to reflect, inter-alia, changes in market conditions, technology, requirements, laws, etc., and the Company shall not be obligated to obtain any approval/consent of the User/Visitor on the revised T&Cs. The User/Visitor is deemed to be aware of the latest T&Cs and the use of the Platform and the availing of the Services is subject to the most current version of the T&Cs available on the Platform at the time of such use. The use of Platform and Services subsequent to any modification in the T&Cs will constitute the User’s/Visitor’s acceptance of the modification.

19.1. All the information provided on the Platform is subject to the condition that you make an independent determination regarding the accuracy, correctness, usefulness, and suitability, prior to using the same, and the Company assumes no responsibility/liability for accuracy, correctness, usefulness, and suitability of the said information. Further, the Company shall not be responsible in any manner, for the data provided, stored, or managed by you on the Platform.

19.2. The information on the Platform may contain inaccuracies or typographical errors. While the Company shall make its best efforts to ensure that all the information on the Platform is correct and accurate, it makes no warranties or representations with respect to the accuracy, quality, and correctness of the said information.

19.3. The entire information on the Platform is provided on ‘as is’ basis, without any warranty or guarantee of any kind, including but limited to the implied warranties of merchantability and suitability for a certain purpose, title, non-infringement, accuracy or security.

The User agrees to indemnify, defend, and hold harmless ProCounsel, its affiliates, and their respective directors, officers, employees, agents, and representatives (collectively, the "Indemnified Parties") from and against any and all losses, liabilities, damages, claims, demands, actions, costs, expenses (including reasonable attorneys’ and advisors’ fees), fines, penalties, or judgments arising out of or related to:

This indemnification obligation shall survive termination or expiration of the User’s access to the Platform or Services.

These T&Cs are governed and construed in accordance with the laws of State of Delaware, United States of America (USA) and the Visitor/User hereby submits themselves to the exclusive jurisdiction of courts and tribunals in Delaware, USA. The Visitor/User irrevocably waives any objection it may have now or in the future to the choice of courts and tribunal of Delaware as an inconvenient forum.

Every provision contained in these T&Cs shall be severable and distinct from every other provision and if, at any time, any one or more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not be, in any manner, affected or impaired thereby.

23.1. Neither the failure to exercise nor any delay in exercising any right, power, privilege or remedy under these T&Cs shall, in any way, impair or affect the exercise thereof or operate as a waiver thereof, in whole or in part.

23.2. No single or partial exercise of any right, power, or privilege under these T&Cs shall prevent the exercise of any other right, power, privilege or remedy under these T&Cs.

Please feel free to contact us if you have any questions about our T&Cs or the information practices of the Services, on the below mentioned details:

Addressed To: Iris Gupta, CEO

Email Address: support@procounsel.ai